NOTICE OF INCORPORATED TERMS
All travel on Tailwind Air is subject to Tailwind’s Contract of Carriage, the terms of which are incorporated herein by reference.
BAGGAGE RULES
Weight and balance are important elements of flying with Tailwind Air. Your ticket includes a normal sized carry-on/roll aboard up to 20lbs for scheduled service between Manhattan/Boston, Manhattan/Provincetown, Manhattan/Newport, Manhattan/Plymouth, and Manhattan/Washington, DC.
Flights from Boston/Nantucket, Boston/Provincetown, Boston/Plymouth, Manhattan/Shelter Island and Manhattan/Bridgeport include a normal sized carry-on/roll aboard up to 25lbs.
Excess baggage beyond this limit will incur a $250 fee for each additional bag up to 50lbs. For safety considerations, we cannot guarantee any checked bag will be accepted onto the flight and we may have to ship via overnight freight company or a later flight. Please contact us well in advance if you will have excess baggage or arrange for alternative baggage shipping in advance.
No single bag may exceed 50lbs.
Passengers may purchase a seat (if available) at the prevailing rate, which allows an additional 125lbs of luggage.
CHECK-IN TIMES
Our departure lounges are open 40 minutes before every flight. Check-in closes 10 minutes prior to departure. We strongly encourage you to arrive 20 minutes prior to departure. Passengers who arrive after check-in will be denied boarding and forfeit their ticket. It is the sole responsibility of passengers to arrive before check-in closes for their flight.
CANCELLATION & CHANGE POLICY
After a ticket is purchased, within 24 hours of purchase, passengers may cancel and refund their reservation with no penalty, provided the flights booked are more than 7 days away from departure. After this initial period of 24 hours post purchase, customers may change flights with no penalty or obtain a refund if the ticket is clearly listed as a refundable ticket.
Non-refundable or Fast Lane tickets canceled or changed 72-25 hours before departure time on Manhattan/Provincetown, Manhattan/Newport, Manhattan/Shelter are subject to a $150 change/cancel fee.
Non-refundable or Fast Lane reservations changed within 24 hours of the departure time will be subject to a $350 change fee ($150 fee on Boston-Nantucket and Boston-Provincetown flights only) plus any difference in fare.
Non-refundable or Fast Lane reservations canceled within 24 hours of the departure time will have no future value.
Cancel/Change Rules for Commuter Book Reservations:
Commuter book tickets may be changed within 24 hours of departure, however a $350 fee will be assessed separately before the credit is refunded to your account. Any Commuter book tickets reservation canceled within 24 hours of departure will have no future value.
NO-SHOW POLICY
Any passenger that does not show up for a flight that they hold an active reservation for will forfeit the value paid for the flight and will not be eligible for a refund. This policy applies to all ticket forms, including refundable tickets, Fast Lane tickets, and Commuter Book tickets. Tailwind will not be responsible for any expenses incurred if your flight is missed.
DOCUMENTATION REQUIREMENTS
For domestic travel, customers over the age of 18 are required to show a U.S. federal or state-issued photo ID that contains the following information: name, date of birth, gender, expiration date and a tamper-resistant feature. Failure to present proper documentation may result in denied boarding.
PETS
Only dogs can travel as pets onboard our flights. Please tell us in advance if you will be traveling with a dog. There is a maximum of 1 dog per flight, or 2 dogs if from the same dog family. Dogs weighing up 25 pounds can travel in an approved carrier at no additional cost. For dogs over 25 lbs, you will be asked to purchase an adjacent seat at the prevailing rate.
CANCELATION POLICY FOR SCHEDULED FLIGHTS
In the event a flight is cancelled by for any reason, we aim to communicate that to passengers as far in advance as possible. Non-refundable reservations cancelled due to weather or other factor beyond our control, will not be eligible for a refund, but are eligible for future flight credit.
Our Goals: For flights with departures before 11am, we will notify passengers by 7pm the day before the flight if the flight will not operate.
For flights between 11-3pm, we will notify passengers before 8am if a flight will not operate.
For flights after 3pm, we will notify passengers by 11am if a flight will not operate.
We are happy to assist with alternative arrangements.
RESPONSIBILITY FOR SCHEDULE AND OPERATIONS
Tailwind will use its best efforts to carry you and your luggage with reasonable dispatch, but times shown in all publications are not guaranteed and form no part of this contract. Tailwind may, without notice, substitute alternate aircraft and, if necessary, may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice. Tailwind is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight. Under no circumstances shall Tailwind be liable for any special, incidental or consequential damages arising from the foregoing.
DAMAGED BAGGAGE
In the case of damage to baggage, an initial claim must be filed with Tailwind prior to leaving the arrival airport.
CLAIMS
Failure to report delayed or damaged baggage or missing contents within the prescribed time limit released Tailwind from liability. All claims of value must be verified with actual purchase receipt and comparable value established by Tailwind. All receipts must be submitted within 10 days of submitted claim.
HAZARDOUS ITEMS
Tailwind does not carry hazardous materials such as spray paint, paint thinner, 140 and over plus proof spirits, pesticides, lye, and any item that contains compressed gasses or flammable fuels and/or oils, even if drained. For a complete list of permissible carry-on items, visit the Transportation Security Administration’s website. A complete list of prohibited hazardous items, including downloadable information can be found on the FAA’s website.
LITHIUM BATTERIES
Lithium, lithium-ion batteries that are installed in devices such as a laptop, cell phone and cameras may be carried aboard the aircraft. Spare or extra lithium, lithium-ion batteries of any kind that are not installed in a device are not allowed to be carried on the aircraft. Damaged batteries will not be accepted for transport. Batteries of automobiles, boats, or aircraft will not be accepted for transport.
E-BIKES and SCOOTERS and similar larger consumer electrical devices are not allowed on board.
FIREARMS
Firearms, ammunition, and anything considered to be a weapon are banned on all scheduled Tailwind Air flights.
LEGAL ACTION
Legal action premised on or related to damage, delay or loss must be commenced within two years of the date of the incident.
ACCEPTANCE OF PASSENGERS
Tailwind may refuse to transport any passenger, and may remove an passenger from its aircraft at any time, for any of the following reasons:
Compliance with government regulations.
Passenger refuses to permit a search of his/her person or property.
Passenger refuses to produce positive identification upon request.
Passenger’s conduct is disorderly, abusive or violent.
Passenger appears to be intoxicated or under the influence of drugs.
Passenger fails to comply with or attempts to interfere with any member of the flight crew.
Passenger has a communicable disease that has been determined by federal public health authority to be transmissible to other persons in the normal course of flight.
Passenger has an offensive odor not caused by a disability or illness.
Passenger is barefoot or not properly clothed.
Passenger engages in an action, voluntary or involuntary, that might jeopardize the safety of the aircraft of any of its occupants.
Passenger is unable to sit with the seat belt properly fastened.
Passenger is unable to ascend/descend seven (7) stairs, enter the passenger door, and make their way to their seat.
Passenger fails to comply with Tailwind’s rules or Contract of Carriage.
Passenger has a physical or mental condition that in Tailwind’s opinion, is rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an attendant.
Passenger weight exceeds 300lbs or provides inaccurate weight information at time of
booking or check-in and/or refuses to have their weight confirmed.
ASSISTIVE DEVICES
Applicable to Tailwind’s Cessna Caravan aircraft (less than 9 seats), there are no specialized lifts, boarding chairs or other devices that can be adapted to assist with enplaning or deplaning passengers with mobility issues. Passengers must be able to ascend/descend stairs, enter a door, and make their way to their seat in a crouched position on these aircraft. Tailwind personnel are not required to physically carry a person of limited mobility by hand, but may offer stabilization or balance to the passenger if requested.
Personal oxygen supplies, including oxygen concentrators, are not permitted to be used or carried on board and Tailwind is not authorized to provide medical oxygen.
ESSENTIAL NEEDS DURING EXTRAORDINARY DELAYS
In the case of extraordinary events that result in very lengthy onboard delays, Tailwind will make every reasonable effort to ensure that essential needs are met. We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
COVID-19 POLICY
Mask use is optional, unless required by any current FAA directive at the time of flight. We encourage mask use based on individual preferences.
If you feel unwell or have recently tested positive for the COVID-19 virus, you must call us in advance and we will rebook your flight or provide a credit towards a future flight. A refund is available for refundable tickets. Failure to notify us in advance will result in forfeiture of the fare paid. A positive test result from a laboratory may be required.
ALCOHOL AND INTOXICATION
No outside alcohol is permitted on board our flights. Any passenger who appears visibily intoxicated will be denied boarding at the discretion of the flight crew.
CAUTION PLEASE!
Tailwind seaplane operates in a seashore and marine environment and unavoidably, our facilities are often slippery or wet. Passengers are urged to use extreme caution on all docks, ramps, floats, and when entering and exiting aircraft. Please do not hesitate to take extra time or seek assistance in moving about facilities or on and off our aircraft, as your safety and that of our employees is our highest priority.
