NOTICE OF INCORPORATED TERMS
All travel on Tailwind Air is subject to Tailwind’s Contract of Carriage, the terms of which are incorporated herein by reference.
Weight and balance are important elements of flying with Tailwind Air. Your ticket includes a normal sized carry-on/roll aboard up to 20lbs on all our flights. Excess baggage beyond this limit will incur a $250 fee for each additional bag up to 50lbs. For safety considerations, we cannot guarantee any checked bag will be accepted onto the flight and we may have to ship via overnight freight company or a later flight. Please contact us well in advance if you will have excess baggage or arrange for alternative baggage shipping in advance. No single bag may exceed 50lbs.
Our departure lounges are open 45 minutes before every flight. Check-in closes 10 minutes prior to departure. We strongly encourage you to arrive 20-30 minutes prior to departure and enjoy our lounge. Passengers who arrive after check-in will be denied boarding and forfeit their ticket. It is the sole responsibility of passengers to arrive before check-in closes for their flight.
For domestic travel, customers over the age of 18 are required to show a U.S. federal or state-issued photo ID that contains the following information: name, date of birth, gender, expiration date and a tamper-resistant feature. Failure to present proper documentation may result in denied boarding.
RESPONSIBILITY FOR SCHEDULE AND OPERATIONS
Tailwind will use its best efforts to carry you and your luggage with reasonable dispatch, but times shown in all publications are not guaranteed and form no part of this contract. Tailwind may, without notice, substitute alternate aircraft and, if necessary, may alter or omit stopping places shown on the ticket. Schedules are subject to change without notice. Tailwind is not responsible for or liable for failure to make connections, or to operate any flight according to schedule, or for a change to the schedule of any flight. Under no circumstances shall Tailwind be liable for any special, incidental or consequential damages arising from the foregoing.
RESERVATIONS CHANGES & CANCELLATIONS
After ticket is purchased, within 24 hours of purchase, passengers may cancel and refund their reservation with no penalty. After this initial period of 24 hours post purchase may change flights with no penalty or obtain a refund if the ticket is clearly listed as a refundable ticket. Reservations cancelled will be allowed to apply the value of the purchased ticket to future travel on Tailwind for up to one (1) year after purchase. For commuter books/e-vouchers, see special conditions related to such prepaid vouchers.
Only dogs can travel as pets onboard our flights. Please tell us in advance if you will be traveling with a dog. There is a maximum of 1 dog per flight, or 2 dogs if from the same dog family. Dogs weighing up 25 pounds can travel in an approved carrier at no additional cost. For dogs over 25 lbs, you will be asked to purchase an adjacent seat at the prevailing rate.
NOTICE OF INCREASED GOVERNMENT TAX OR FEE
Tailwind reserves the right to collect additional payment after a fare has been paid in full and tickets issued for any additional government taxes or fees assessed or imposed.
In the case of damage to baggage, an initial claim must be filed with Tailwind prior to leaving the arrival airport.
Failure to report delayed or damaged baggage or missing contents within the prescribed time limit released Tailwind from liability. All claims of value must be verified with actual purchase receipt and comparable value established by Tailwind. All receipts must be submitted within 10 days of submitted claim.
Tailwind does not carry hazardous materials such as spray paint, paint thinner, 140 and over plus proof spirits, pesticides, lye, and any item that contains compressed gases or flammable fuels and/or oils, even if drained. For a complete list of permissible carry-on items, visit the Transportation Security Administrations web site. A complete list of prohibited hazardous items, including downloadable information can be found on the FAA’s web site.
Lithium, lithium-ion batteries that are installed in devices such as a laptop, cell phone and cameras may be carried aboard the aircraft. Spare or extra lithium, lithium-ion batteries of any kind that are not installed in a device are not allowed to be carried on the aircraft. Damaged batteries will not be accepted for transport. Batteries of automobiles, boats, or aircraft will not be accepted for transport.
Firearms and ammunition are governed by local regulations and will be accepted only as checked baggage, subject to the following rules:
Baggage containing firearms and/or ammunition will be stored in the float baggage or cargo compartment.
Firearms and ammunition are accepted as checked baggage only and must be declared to an agent at check-in and preferably prior to arrival at your departure point. Firearms will only be accepted if unloaded and in a locked, hard-sided container such as a rifle case. TSA approved locks are accepted.
Ammunition in its original packaging from the manufacturer is preferred, however, it will be accepted in fiber, wood or metal boxes, or other packaging specifically designed to carry small amounts of ammunition. Loose ammunition, magazines or clips will not be accepted.
No one under 18 years of age may check a firearm
Ammunition is limited to 11 lbs/5kgs. per passenger
Legal action premised on or related to damage, delay or loss must be commenced within two years of the date of the incident.
MISSED YOUR FLIGHT
Tailwind will not be responsible for any expenses incurred if your flight is missed.
ACCEPTANCE OF PASSENGERS
Tailwind may refuse to transport any passenger, and may remove an passenger from its aircraft at any time, for any of the following reasons:
Compliance with government regulations.
Passenger refuses to permit a search of his/her person or property.
Passenger refuses to produce positive identification upon request.
Passenger’s conduct is disorderly, abusive or violent.
Passenger appears to be intoxicated or under the influence of drugs.
Passenger fails to comply with or attempts to interfere with any member of the flight crew.
Passenger has a communicable disease that has been determined by federal public health authority to be transmissible to other persons in the normal course of flight.
Passenger has an offensive odor not caused by a disability or illness.
Passenger is barefoot or not properly clothed.
Passenger engages in an action, voluntary or involuntary, that might jeopardize the safety of the aircraft of any of its occupants.
Passenger is unable to sit with the seat belt properly fastened.
Passenger is unable to ascend/descend seven (7) stairs, enter the passenger door, and make their way to their seat.
Passenger fails to comply with Tailwind’s rules or Contract of Carriage.
Passenger has a physical or mental condition that in Tailwind’s opinion, is rendered or likely to be rendered incapable of comprehending or complying with safety instructions without the assistance of an attendant.
Passenger weight exceeds 300lbs or provides inaccurate weight information at time of booking or check-in and/or refuses to have their weight confirmed.
Applicable to Tailwind’s Cessna Caravan aircraft (less than 9 seats), there are no specialized lifts, boarding chairs or other devices that can be adapted to assist with enplaning or deplaning passengers with mobility issues. Passengers must be able to ascend/descend stairs, enter a door, and make their way to their seat in a crouched position on these aircraft. Tailwind personnel are not required to physically carry a person of limited mobility by hand, but may offer stabilization or balance to the passenger if requested.
Personal oxygen supplies, including oxygen concentrators, are not permitted to be used or carried on board and Tailwind is not authorized to provide medical oxygen.
ESSENTIAL NEEDS DURING EXTRAORDINARY DELAYS
In the case of extraordinary events that result in very lengthy onboard delays, Tailwind will make every reasonable effort to ensure that essential needs are met. We are not responsible for any special, incidental or consequential damages if we do not meet this commitment.
Mask use is optional, unless required by any current FAA directive at the time of flight. We encourage mask use based on individual preferences.
If you feel unwell or have recently tested positive for the COVID-19 virus, you must call us in advance and we will rebook your flight or provide a credit towards a future flight. A refund is available for refundable tickets. Failure to notify us in advance will result in forfeiture of the fare paid. A positive test result from a laboratory may be required.
ALCOHOL AND INTOXICATION
No outside alcohol is permitted on board our flights. Any passenger who appears visibly intoxicated will be denied boarding at the discretion of the flight crew
Tailwind seaplane operates in a seashore and marine environment and unavoidably, our facilities are often slippery or wet. Passengers are urged to use extreme caution on all docks, ramps, floats, and when entering and exiting aircraft. Please do not hesitate to take extra time or seek assistance in moving about facilities or on and off our aircraft, as your safety and that of our employees is our highest priority.